Every vehicle brand encounters recalls, an Acura is no different. Recalls are issued as manufacturer standards and NHTSA standards change and improve — the goal is always to keep the people in our vehicles safe. At Pohanka Acura, we’re always happy to answer any questions that you have about Acura recalls, so we stay up-to-date on all of the latest information. You can also sign up to be notified of the latest recalls on Acura’s website!
Typically, manufacturer’s send out notices to all known drivers who have a specific vehicle — but the key word there is “known.” As vehicles get sold and new owners take over the steering wheel, sometimes the notifications aren’t sent to the correct places. In light of that, please don’t ever hesitate to ask us to check if you have an open recall on your vehicle. Our Service Department does its level best to notify people, as well, when there’s a recall on their vehicle, so if you come in for regular maintenance, you’ll hear something about it!
You never have to pay to get a recall taken care of, and we happily welcome all customers needing one into our service bay. Another bonus about our Service Department is that we never require appointments, so come on in whenever you have some spare time. You can enjoy the comfort of our waiting room while we complete the recall, which includes coffee, cookies, Wi-Fi, and more, or take full advantage of our shuttle service to have a nice meal at a surrounding restaurant! Our porters are more than happy to drop you off and pick you up wherever you’d like to go. If a recall takes longer than a certain amount of time, we can also offer loaners to accommodate your needs. Our service advisors will keep you updated throughout your vehicle’s time at our dealership, and alert you if you’re in need of any other services, too. We know that you don’t want to have to visit anymore than is necessary, as much as we like seeing you, so we always try to be as efficient as possible.
If you need Acura recall information, we hope you’ll ask us at Pohanka Acura! Our friendly staff are always happy to answer questions over the phone or in person, so don’t hesitate to give us a ring at 703-592-4453 or drop by our location at 13911 Lee Jackson Memorial Hwy in Chantilly, VA. We’re open seven days a week!